Even heroes
need a campfire break.

Confirm that you are signed into the same account you used before. CinderGrove can be played offline; when signed in, supported progress can synchronize through your account.

If progress still appears missing, contact us with your display name and what you expected to see. Never send your password.

In a build that supports social sign-in, open Account and choose Sign in with Apple or Sign in with Google. Your provider verifies your identity and CinderGrove creates a Supabase-backed game account if one does not already exist for that sign-in.

New social accounts are asked to choose a public display name. Your Apple or Google password is entered with the provider, not sent to WizTek Games. An internet connection is required.

In the next update, first sign into your existing CinderGrove account using its current login. While still signed in, open Account and choose Link Apple account or Link Google account, then complete the provider’s sign-in.

Linking adds a login method to the current game account. It does not combine two separate game accounts or merge their progress. If you have already created a second account or receive an “already linked” error, contact us before deleting either account.

Social sign-in opens a provider-controlled sign-in screen and then returns to CinderGrove. Use a supported, updated game build and complete the flow on the same device. If it stops in the browser, reopen the game and check the Account screen before trying again.

Tell us which provider, device, game version and error you saw. Never send sign-in codes, session tokens, client secrets or private keys.

On supported mobile builds, the Store offers optional rewarded ads for 10 gems or 500 gold. The reward is granted only after the ad reports successful completion; closing early does not earn it.

Ads depend on a connection, ad availability, consent choices, cooldowns and daily limits. If an ad is unavailable, try later. Desktop previews do not show mobile ads. Tell us the offer and approximate time if a completed ad did not award its reward.

Real-money gem purchases are disabled for the 1.0 release configuration. Available players, weapons, pets and permanent upgrades can be unlocked using the in-game currency shown on their buttons. Seasonal items may use event pieces.

If an unlock is missing, confirm your account and connection, then tell us the item and currency used. Do not spend again to troubleshoot. If you have a platform-store receipt from a different build, contact us without sending payment-card details.

Complete a daily quest and claim its reward to collect a spin ticket. The Grove’s Fortune uses one ticket per spin and can award gold, gems, tickets or a free spin. Tickets can be saved for later.

Quest progress, tickets and rewards are part of your saved progression. If a claim or spin fails, describe the quest or displayed reward and whether you were signed in. Don’t repeatedly spend tickets to troubleshoot.

When the Halloween event is available, break event pumpkins and collect pumpkin pieces for its limited rewards. Event availability and content depend on the installed build and active season; a menu redesign is not a new event release.

Level-up skills affect your run, while run relics offer special powers through the run’s reward choices. The next update refreshes relics and boss-chest presentation; see the changelog below. Permanent upgrades are a separate progression system.

Tell us your device model, operating-system version, game version, and what happened immediately before the issue. Include any steps that make it happen again.

For a gameplay problem, describe the skill, pet, enemy or activity involved. A clear example helps us investigate.

The next update adds Options to the Pause menu so you can adjust supported settings without returning to camp. It also adds a Hide keyboard control to the bug-report screen so the Back and Submit buttons remain reachable.

In-game reports include the player name, description, game version, platform and device model. They do not include a reply email. Use this website or email us if you would like a response.

Your display name, not your sign-in email, appears with your public leaderboard entries. In the next update, new social accounts are prompted to choose a name, and names must be 1–24 characters without markup, control characters, profanity or slurs.

The filter catches known inappropriate words and common disguises, but cannot detect everything. Avoid putting personal information in your name. If a harmless name is rejected, contact us with the proposed name.

Use the form below and choose Display name or leaderboard. Include the exact name, leaderboard category and what you saw. You can also email a screenshot to support@wiztekgames.com.

The name filter is not a complete moderation or player-blocking system. Reports help us investigate names that slip through. If your score seems missing, tell us your display name, expected result and game version.

While signed in, open Account → Delete account and complete the confirmation. This removes your CinderGrove account and associated cloud progression and resets the game’s local progression. It is not reversible.

Uninstalling the game does not delete an online account. Deleting CinderGrove’s account does not delete your Apple or Google account. Support correspondence and provider-held records are separate; see our privacy policy. If you cannot sign in, contact us from your associated email. Apple’s private relay address may differ from your normal email.

Where Google’s consent tools require privacy options, open Account → Ad Privacy to revisit those choices. Rewarded ads are optional; the game may also show a between-run ad when available.

Read the privacy policy for account, social sign-in, public scores, support messages, advertising and website analytics information. Contact us for access, correction or deletion requests.