WIZTEK GAMES
Privacy Policy
Effective September 16, 2026
OverviewHow this policy applies
This Privacy Policy explains how WizTek Games collects, uses, stores, and shares information when you play CinderGrove, use its online features, or contact our support team.
CinderGrove can be played offline. Online accounts, cloud saves, leaderboards, purchases, and support features require an internet connection and may send the information described below.
Information we collectAccounts, gameplay, purchases, and support
Account information: email address, display name, account identifier, and authentication/session information needed to sign you in and protect your account.
Gameplay and cloud data: saved progress, unlocks, inventory and currencies, upgrades, daily quests, run statistics, high scores, leaderboard name, platform, and game version.
Purchase information: product identifiers, transaction identifiers, purchase status, and receipt information needed to verify and restore purchases. Apple processes payment information; WizTek Games does not receive your full payment-card number.
Support and bug reports: the name and reply email you provide, your message or bug description, device model, platform, operating-system or game version, and related technical details.
Local data: offline progress and settings may be stored on your device and are not sent to us unless they are synchronized through an online feature.
How we use informationProviding and protecting CinderGrove
We use information to create and authenticate accounts, synchronize progress, operate leaderboards, verify purchases, restore entitlements, answer support requests, investigate bugs, prevent fraud or abuse, maintain security, and improve the reliability of the game.
We do not sell personal information. CinderGrove does not currently use personal information for cross-app tracking or targeted advertising.
Services we useCompanies that process data for us
Supabase provides account authentication, cloud storage, database, and server-function services.
Cloudflare hosts our support website and processes support and bug-report submissions for delivery to WizTek Games.
Apple distributes the iOS app and processes App Store purchases. Apple handles information under its own privacy policy.
These providers process information to provide their services to us and may process data in countries other than your own.
Retention and deletionHow long information is kept
We retain account and cloud-game data while your account remains active and as reasonably necessary to operate CinderGrove. Support messages are retained as needed to answer requests, investigate issues, maintain records, and prevent abuse.
You can request deletion from the Account menu inside CinderGrove. If you cannot access the game, use the form on our support page. Account deletion removes the account and associated cloud progress. Limited purchase records may be retained in anonymized form when needed for fraud prevention, accounting, legal compliance, or transaction integrity.
Deleting the app does not automatically delete an online account. Local data may remain in device backups controlled by you or your platform provider.
Your choices and rightsAccess, correction, and deletion
You may play offline without creating an account, although online features will be unavailable. You may ask us to access, correct, or delete personal information associated with your account, subject to applicable law and necessary identity verification.
To make a privacy request, use the support form and select “Account deletion or privacy.” Do not send passwords or payment-card information.
Security and policy changesProtecting information and keeping you informed
We use reasonable administrative and technical measures intended to protect information. No internet service or storage system can guarantee absolute security.
We may update this policy when CinderGrove or its service providers change. We will post the revised policy here and update the effective date. Material changes may also be announced in the game or through another appropriate notice.
Contact usQuestions and privacy requests
WizTek Games
CinderGrove Support